HOME | ABOUT IMS | PRIVACY POLICY | TERMS | CONTACT US
"The easy way to renew Business Licenses online!"

PayYourLicenseOnline.com FAQ:

Table of contents:
Click the question to jump to the answer.
 
 
Q1:  What is PayYourLicenseOnline.com?
A:  PayYourLicenseOnline.com is an alternative payment channel to help people with paying business licenses easily and without having to wait in line.
Back to top

Q2:  Where do I find my Reference number?
A:  You will receive a renewal card in the mail. On the renewal card you will find your reference number.
Back to top

Q3:  What is an e-check?
A:  It is just like writing a check from your check book. Just make sure you copy the 9 routing numbers and the bank account number accurately.
Back to top

Q4:  Is the site secure?
A:  Yes, 100% secure, we use a 256 bit encryption for every transaction going through our system.
Back to top

Q5:  What is the internet handling fee?
A:  The "handling fee" is the IMS Enterprises cost for online or over the phone payments. This fee covers the cost of building and maintaining the website, our customer service team, credit card fees, and the technical and payment interface with the county system. The fee is up to a maximum of $5.00 or 3% of your total, whichever is greater.
Back to top

Q6:  Why do I have to pay an internet handling fee?
A:  Your City/County has no legal authority to assume the expense of online payment for your convenience. Visa, MasterCard, and American Express banks charge processing fees that must be paid by someone.
Back to top

Q7:  Is there a cut off date or deadline for renewing online?
A:  You may pay for your license renewal up until midnight on the last day of the renewal month.
Back to top

Q8:  Why am I receiving the error "We're sorry, but no information was found for the Reference Number you entered. "?
A:  This error is generated any time a Reference Number is not found in our system. This may be caused by keying the number in incorrectly (using a capital 'o' instead of a zero, or a '8' for a 'B') or if the Reference Number you are trying to renew is not in our system.
Back to top

Q9:  How long will it take for my e-check to process?
A:  E-Checks may take up to 10 days to process.
Back to top

Q10:  How long will it take for my Credit card or Debit card to process?
A:  Credit Cards and Debit cards may take up to 7 days to process.
Back to top

Q11:  Can I change my address online?
A:  No. In order to update your owner or business address on file, you will need to speak will your local City/County office.
Back to top

Q12:  How do we get our business license?
A:  The City/County will mail your business license to you.
Back to top

Web development by IMS Enterprises Software
3115
Court Suite 149
Florence, AL, 35630
1-256-764-7310